Registration
Guidelines
Silentnight, Dormiflex, Restpedic
12 Years Limited Warranty
- Each mattress manufactured under license carries a 12 Years Limited Warranty period, under international bedding guidelines, against manufacturing defects.
- This limited warranty does not cover any bedding that has been soiled or burned, or has received obvious physical abuse or improper care to the fabric. The manufacturer reserves the right not to handle and items for repair if, in our opinion, they are in an unsanitary condition.
- The cost of transportation for repair is to be borne by the buyer.
- The limited warranty also does not apply to bedding that has been worn out due to abnormal use, wear and tear over the years and problems with fabric.
- Any manufacturing defects arising within the first year of purchase will be repaired at no cost but cost of transportation shall be borne by the purchaser.
- Should any manufacturing defects develop after the first year, any repair will be charged on a prorated basis based on 1/10th of the current retail price multiplied by the number of years used, plus transportation charges.
- In line with ongoing research and commitment towards excellence, the Company reserves the right to substitute materials of equal quality, should the identical materials are not available at the time of repair or replacement.
- Our Company will not be held responsible for repairs done outside of our factory.
- Our Company reserves the right to repair or replace either parts of the mattress or base or the entire mattress or base at its option.
- There is not a comfort or sleeping satisfaction guarantee, it covers manufacturing faults only. A bed that is not suitable to your comfort (i.e. too soft or too hard) is not a manufacturer’s warranty fault.
- All mattress will show body impressions as the upholstery settles. This is not a structural defect covered by this limited warranty. The upholstery is intended to provide cushioning and body impression is unavoidable, body impressions of 1.5 inch or 38 mm is considered as normal.
Masterfoam
5 Years Limited Warranty
- Each mattress manufactured under license carries a 5 Years Limited Warranty period, under international bedding guidelines, against manufacturing defects.
- This limited warranty does not cover any bedding that has been soiled or burned, or has received obvious physical abuse or improper care to the fabric. The manufacturer reserves the right not to handle and items for repair if, in our opinion, they are in an unsanitary condition.
- The cost of transportation for repair is to be borne by the buyer.
- The limited warranty also does not apply to bedding that has been worn out due to abnormal use, wear and tear over the years and problems with fabric.
- Any manufacturing defects arising within the first year of purchase will be repaired at no cost but cost of transportation shall be borne by the purchaser.
- Should any manufacturing defects develop after the first year, any repair will be charged on a prorated basis based on 1/10th of the current retail price multiplied by the number of years used, plus transportation charges.
- In line with ongoing research and commitment towards excellence, the Company reserves the right to substitute materials of equal quality, should the identical materials are not available at the time of repair or replacement.
- Our Company will not be held responsible for repairs done outside of our factory.
- Our Company reserves the right to repair or replace either parts of the mattress or base or the entire mattress or base at its option.
- There is not a comfort or sleeping satisfaction guarantee, it covers manufacturing faults only. A bed that is not suitable to your comfort (i.e. too soft or too hard) is not a manufacturer’s warranty fault.
- All mattress will show body impressions as the upholstery settles. This is not a structural defect covered by this limited warranty. The upholstery is intended to provide cushioning and body impression is unavoidable, body impressions of 1.5 inch or 38 mm is considered as normal.
Masterfoam
3 Years Limited Warranty
- Each mattress manufactured under license carries a 3 Years Limited Warranty period, under international bedding guidelines, against manufacturing defects.
- This limited warranty does not cover any bedding that has been soiled or burned, or has received obvious physical abuse or improper care to the fabric. The manufacturer reserves the right not to handle and items for repair if, in our opinion, they are in an unsanitary condition.
- The cost of transportation for repair is to be borne by the buyer.
- The limited warranty also does not apply to bedding that has been worn out due to abnormal use, wear and tear over the years and problems with fabric.
- Any manufacturing defects arising within the first year of purchase will be repaired at no cost but cost of transportation shall be borne by the purchaser.
- Should any manufacturing defects develop after the first year, any repair will be charged on a prorated basis based on 1/10th of the current retail price multiplied by the number of years used, plus transportation charges.
- In line with ongoing research and commitment towards excellence, the Company reserves the right to substitute materials of equal quality, should the identical materials are not available at the time of repair or replacement.
- Our Company will not be held responsible for repairs done outside of our factory.
- Our Company reserves the right to repair or replace either parts of the mattress or base or the entire mattress or base at its option.
- There is not a comfort or sleeping satisfaction guarantee, it covers manufacturing faults only. A bed that is not suitable to your comfort (i.e. too soft or too hard) is not a manufacturer’s warranty fault.
- All mattress will show body impressions as the upholstery settles. This is not a structural defect covered by this limited warranty. The upholstery is intended to provide cushioning and body impression is unavoidable, body impressions of 1.5 inch or 38 mm is considered as normal.
